This message is for all of our clients who have booked one of our bands for a future event. I know the last few months have been rough on us all, but we are excited to get back to what we love, which is entertaining you and your guests and helping create amazing parties! I’m reaching out to you today to be proactive in our communication, and to ensure there are no surprises from us if you are considering any changes to your upcoming event.
Just to save you a long read, if you are not anticipating any further changes to your event, you can totally skip this whole message.
As Texas has begun it’s “re-opening” process, events are now allowed with certain restrictions, and the decision to postpone has become elective, you may find that vendors have differing policies on rescheduling. This is partially due to vendors having varied overhead and pre-event costs, and a varying number of contractors scheduled for your event. Being limited to a single event versus multiple events on any given date is also a large consideration (and unfortunately our bands can only be in one place at a time). Please understand that we absolutely want to extend the maximum amount of flexibility we can as everyone begins their re-adjustment process. But please, also understand that we are a small business with dozens of contractors who rely on us, and after three months of suspended business, that flexibility must be balanced with preservation.
Moving Forward
Our standard rescheduling policy, which is stated in our contract, offers the date to be rescheduled within 30 days of the original date, if the new date is mutually available, with a rescheduling fee of 20%. We are offering to relax this policy through June 30th, with some limitations.
You may reschedule to any available 2020 date, or any non-Saturday 2021 date with no additional fee.
If you are considering rescheduling your 2020 date, this is the recommended route. This includes every day of the week. Right now, it is perfectly acceptable to have a non-Saturday wedding, and this compromise is the way to go in order to avoid a rescheduling fee.
If you decide to reschedule to an available 2021 Saturday, there will be a 35% fee.
I know no one likes a rescheduling fee, but please understand: we are not trying to get an “extra” 35% out of anyone. We are only trying to REDUCE losses by 35%. As mentioned, our bands can only be in one place at a time. If they’re performing at a rescheduled event on a 2021 Saturday, that means we must turn down numerous other events for that date. Also consider that our 2021 wedding season has already been swamped with reschedules from the lockdown period. We have simply exhausted our option to continue chipping away at 2021. We are suggesting that you consider a 2020 date, or a non-Saturday 2021 date first. But if it is important to you to have a Saturday in 2021, this is the best we can do without jeopardizing our business and the people who work for it.
If you decide to cancel the band’s performance, we will waive the balance payment. The deposit is non-refundable. You must notify us via email by next Friday (June 5th).
Even though events are no longer prohibited from taking place, I’m aware that some of you are still encountering unfortunate circumstances. Limited guest counts, venues imposing their own restrictions, international travel restrictions, and some venues who are either not allowing events, or have completely shut down. Some of you also might choose to reschedule to a date that the band does not have available. If you are encountering any of these obstacles, we are so sorry that this has become a part of your planning process. If this is your situation and you believe it makes sense to cancel the band’s performance, we are offering to waive the balance payment. Our deposit policy has not changed, and those payments are still non-refundable. We highly suggest exhausting all rescheduling options before going this route. We are only offering this option until June 5th.
If a new government mandate is introduced that completely prohibits your event from taking place, you may reschedule to any date with no additional fee.
If you are concerned that we will re-enter a period of regulations that mandate your event not take place, please be assured you will receive the option to move the band’s performance to any available date with no fee, or cancel with a waived balance.
Again, if you’re considering making any changes, we’re extending these reschedule options through the end of June, and addressing any potential cancellations through the end of next week. If you’d like to schedule a call with either Ashley or myself, please email either of us at [email protected] or [email protected].
We’re so appreciative that you’ve chosen us for your event’s entertainment, and we thank you for your understanding. We look forward to seeing you on the dance floor!
Sincerely,
Jared & Ashley